Privacy Policy
How Hexnovalex Labs protects and manages your personal information in accordance with UK data protection regulations
Information We Collect
When you interact with our cooking skills platform, we collect information that helps us provide better educational experiences. This includes personal details you provide during registration, such as your name and email address.
We also gather technical information about how you use our website - which recipes you view, how long you spend on different sections, and your device's operating system. This data helps us understand what cooking topics interest our community most.
- Contact information including name, email address, and phone number
- Learning preferences and cooking skill level assessments
- Website usage patterns and interaction data
- Device information and browser settings
How We Use Your Information
Your information serves specific purposes within our cooking education platform. We use contact details to send course updates and share new recipe collections that match your interests.
Usage data helps us identify which cooking techniques need more detailed explanations or video demonstrations. For instance, if many people struggle with pastry-making sections, we might develop additional support materials.
- Delivering personalized cooking lessons and recipe recommendations
- Sending educational updates about new culinary techniques
- Improving our platform based on learning patterns
- Responding to questions about specific recipes or techniques
Data Storage and Security
We store your information on secure servers located within the United Kingdom, ensuring compliance with UK data protection standards. All personal data receives encryption both during transmission and while stored in our systems.
Access to your information is restricted to team members who need it for educational purposes. Our technical team regularly updates security measures and monitors for any unauthorized access attempts.
We maintain detailed logs of who accesses what information and when, creating a clear audit trail for all data handling activities.
Your Rights Under UK Law
UK data protection legislation grants you several important rights regarding your personal information. You can request a complete copy of all data we hold about you, typically provided within one month of your request.
If any information is incorrect, you have the right to have it corrected immediately. You can also ask us to delete your account and associated data entirely, though we may need to retain some records for legal compliance.
- Access all personal data we store about you
- Correct inaccurate or outdated information
- Request deletion of your account and associated data
- Object to certain types of data processing
- Receive your data in a portable format
Third-Party Services
Our platform integrates with selected third-party services to enhance your learning experience. We use analytics tools to understand how people navigate through different cooking lessons, helping us identify areas for improvement.
Email communication services help us deliver course materials and updates efficiently. These providers operate under strict data processing agreements and cannot use your information for their own purposes.
We never sell or rent your personal information to marketing companies or data brokers. Any sharing occurs solely to support your educational experience on our platform.
Data Retention
We keep your personal information only as long as necessary to provide educational services and comply with legal requirements. Active account data remains accessible while you're enrolled in our cooking programs.
After account closure, we typically delete personal information within 90 days, though some records may be retained longer for accounting or legal purposes. Course completion certificates and achievement records may be maintained for up to seven years.
You can request immediate deletion of your data at any time, subject to any legal obligations we have to retain certain records.
Privacy Questions and Requests
For any privacy-related questions or to exercise your data rights, contact us directly:
Email: [email protected]
Address: 18 Holyrood Park Rd, Edinburgh EH16 5AR, United Kingdom
Phone: +44 191 241 3785